Services

Consultancy on Packaging Technology

Today packaging technology evolves as fast as packaging trends and design. Mengibar employs a team of packaging professionals that bring packaging expertise close to you beyond that conventional calculation of number of filling and capping stations. We will help you to define the best filling technology together with the latest advances implemented successfully in the industry.

Customer Oriented Production

Each project is planned and structured down to its smallest details. The objective is having the machine being built to achieve the highest level of reliability and to be delivered in the shortest period of time.
Customer is aware at any time about the status if his machine with the help of the personalized monitoring done by the Project Manager assigned to the project.

INDUSTRY 4.0 REAL TIME PRODUCTION MANAGEMENT

With Mengibar Downtime Tracking and Real-Time Production Management the line operator has control over the whole packaging process. Features include machine status, downtime tracking with root cause identification, quality monitoring, automated alerts and notifications, OEE performance, meaningful trend analysis, individual energy consumption, safety management, etc.

An Ethernet connection links to the SCADA system’s database and software programs providing trending, diagnostic data and management information.

Training Programs

Training is the key element to ensure your packaging machine has a long and effective life. Our Packaging Equipment Training program consists of onsite training for all levels of staff.
  • Operator Training. We work with machine operators to understand proper operating procedures. We train operators on how the machine operates, daily upkeep and proper machine safety.
  • Maintenance Staff Training: Our technicians work with maintenance teams to develop comprehensive maintenance. The program covers aspects from daily maintenance items to full preventative maintenance programs.

Preventive Maintenance Plan

The Preventive Maintenance Plan becomes important when the warranty period expires, to keep the machine under the supervision of Mengibar. When implemented a preventive maintenance plan results in savings over time as assets last longer, use less energy and cause fewer interruptions to your processes.
3 Plans

Basic Plan

  • Preferential assistance 24/48 hours at the customer's premises
  • Hot line 24/7
  • 1 annual visit for preventive inspection
  • 30% discount on remote connection fees
  • 30% discount on corrective interventions if necessary
  • Spare parts and materials not included

Standard Plan

  • Preferential assistance 24/48 hours at the customer's premises
  • Hot line 24/7
  • 1 annual visit for preventive inspection
  • Remote connection free of charge, without limits
  • 30% discount on corrective interventions if necessary
  • Spare parts and materials not included

Extended Plan

  • Preferential assistance 24/48 hours at the customer's premises
  • Hot line 24/7
  • 1 annual visit for preventive inspection
  • Remote connection free of charge, without limits
  • Corrective interventions free of charge, without limits
  • Spare parts and materials not included

Customer Service

From delivery, and during the lifetime of the machine our After Sales Department will be there providing maintenance services, retrofits of upgrades and new change parts.
A global network of Authorized Service Providers (ASP) offers to customers technical assistance with local staff engineers and has direct communication with Mengibar specialists.
Remote Assistance is installed in all newly manufactured equipment and through a standard RJ-45 socket, it has become a must-have tool because of its capacity of immediate intervention.
With just a click one of Mengibar’s most experienced technician is instantly transported into the customer premises, able to make a diagnosis of the equipment and provide the necessary assistance.

Spare Parts & Used machines service

Mengibar offers original components, consumables and change parts for new products or applications, to guarantee a long and effective life.